If you work with customers, you’ve dealt with difficult ones. Are you wondering how to handle angry customers? Use these tips to deal with customers professionally.
When dealing with difficult customers, it’s essential to have excellent customer service skills. It’s never easy to handle difficult and sometimes angry customers. But if you know what to say and how to say it, you may have a good relationship with that customer.
Why Is It Important to Deal with Difficult Customers?
It’s important to learn how to deal with difficult customers because when you offer good customer service, you’ll earn more customer loyalty. If you can turn the customer’s experience around, many angry customers will become an advocate for your brand. If you’re able to satisfy them, they’ll walk away impressed with your brand. In comparison, a typical customer may not have had as many interactions with you.
Let’s look at the data:
- According to the 2020 Customer Rage Study, angry customers are quite common. Nearly 66% of those surveyed became angry when they experienced a problem. This shows that there are many people who don’t receive satisfactory customer service.
- Further, according to Harvard Business Review, 84% of customers say that their expectations weren’t met in their last interaction with customer service.
As you can see, unhappy customers are common.
Types of Difficult Customers You May Encounter
You’ve just learned why it’s important to know how to handle difficult customers. Ignoring the problem won’t make it go away.
There are several different types of difficult customers that you’ll come across. Here are four examples of difficult customers:
Angry
Dealing with an angry customer can be a challenge.
Indecisive
When learning how to handle difficult customers, you need to learn how to deal with indecisive customers.
Demanding
Another customer type when you learn how to handle difficult customers is a demanding customer.
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